Lansing veterinary services – delivered with courtesy and respect!
As a new client of our Veterinary Hospital in Lansing, MI, you can expect our full attention to your pets’ needs.
When you arrive for your appointment, you will be greeted warmly in person or via telephone, and we will evaluate your appointment type further. This might mean heading inside to one of our examination rooms after checking in your pet or meeting you out in the parking lot for more information and dropping your pet off for the day.
In most cases, one of our veterinary technicians/assistants will start by asking about your pet’s medical history, current condition and the reason for your visit, gathering data for the doctor.
Then, one of our veterinarians will examine your pet, ask you further questions and then may recommend diagnostic tests if needed. Once the tests have been run, which can usually be done in the practice, your doctor will discuss a possible diagnosis and treatment plan if warranted.
This is a great time to ask questions. Our veterinary team wants to make sure you’re completely comfortable with the information we’re providing.
Our veterinary technician or assistant will likely come back to wrap things up and will provide you with helpful pet care information and answer wellness and care questions for you. Our front desk staff will process your payment and schedule any needed follow up visits if necessary.
Please note: Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.
We are excited to meet you and your animal family members!